Shipping and Returns
At Angel Face Designs, we don't sell anything we wouldn't buy ourselves. In fact, we seek the input of very picky moms and girls before we ever put our label on anything. We've designed everything we carry. Additionally, all of our designs have been tested by dancers (aged four to thirteen) in everything from one hour combo classes to eleven-hour company rehearsals and convention workshops. We understand that durability and practicality are essential because our girls dance full out. That said, we are tired of staid and boring dance wear – our girls just want to have fun, and reflect a little personal style, whether it be polished and pretty, or trendy and even a bit edgy. Of course, we understand that a girl's taste can change overnight so we offer our guarantee: If anything you order, or receive as a gift, from Angel Face Designs, fails to meet your expectations, send it back to us unused within 7 days of the delivery date, and we will promptly refund your purchase or issue store credit for the full value of the returned item(s).
RETURNS AND EXCHANGE POLICY
When you ordered your daughter's dance wear from us, you were sure her signature color was hot pink. But then her second best friend showed up at the last three jazz classes in hot pink outfits and now your daughter is seeing herself as more of a turquoise kind of gal. Not to worry. We will gladly exchange, return, or issue store credit for unused merchandise. The electronic form (Click here to be directed to the form) needs to be completed within 7 days of the delivery date. (Exceptions include items purchased during the holiday season as gifts, in which case the form below must be completed by January 2nd.) If you just flat-out didn't like it, or if the item you received was damaged, defective, or not what you ordered, your next step is to complete our online return form.
. Once the form is completed, please return your items to the address below, along with your original packing slip and all the original packaging. In order to receive a refund, credit, or exchange, returned items must be in new, undamaged (unworn) condition. Please take care when packaging items for return. (For your protection, we strongly recommend sending return items with an insured carrier.)
Returns should be sent to us at:
Angel Face Designs
PO Box 51448
Mesa, AZ 85208
Angel Face Designs primarily uses the United States Postal Service (USPS) for shipping. Any orders denoting "Standard Shipping" can take up to a week to process, and approximately 5 business days to ship. USPS Priority Mail insures that your order will be processed within 48 hours, and will take 2-3 days to ship. Custom orders are not available for priority shipping and longer shipping terms will apply. International orders will be shipped via FedEx International Economy. These orders take up to a week to process, and up to two weeks to ship, depending on customs, etc.
HOW WE PUT THE "CUSTOMER" IN CUSTOMER SERVICE
If you have an issue that requires special consideration, please don't hesitate to give us a call at 1-888-314-4825